At The Lay of the Land, trust starts long before we work together.
This Privacy Policy explains how The Pink Pigeon Ltd collects, uses and protects your personal information when you visit this website, make a booking, purchase an experience or interact with us.
If you have any questions about how your information is used, you'll find our contact details at the bottom of this page.
Who We Are
The Lay of the Land is an experience created and delivered by Tina Hall.
The legal business responsible for this website and the processing of your personal information is:
The Pink Pigeon Ltd
Registered in England and Wales
Company number: 15258897
Email: [email protected]
Website: tinahall.uk
For the purposes of UK data protection law, The Pink Pigeon Ltd is the Data Controller.
What Information We Collect
Depending on how you interact with us, we may collect:
Your name
Your email address
Your telephone number, if provided
Booking and appointment information
Purchase and payment confirmation
Records of communications with us
Information you voluntarily choose to share during live experiences, workshops or coaching
Website and device information collected through cookies, analytics and similar technologies
We only collect personal information that is relevant to providing our services, communicating with you and operating our business.
How We Use Your Information
We may use your personal information to:
Process and manage your booking
Process purchases and confirm payment
Send booking confirmations, reminders and joining instructions
Deliver The Lay of the Land and other services you have purchased
Respond to questions and enquiries
Provide customer support
Keep appropriate business and financial records
Improve our workshops, experiences and services
Protect and manage our website and business
Meet our legal, tax and accounting obligations
Send relevant marketing communications where permitted by law
Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for using your personal information.
Depending on why we are using your information, we may rely on:
Contract – where using your information is necessary to process your booking, take payment or provide a service you have purchased.
Legal obligation – where we are required to keep or use information to meet legal, tax, accounting or regulatory requirements.
Legitimate interests – where it is reasonably necessary to operate, manage and improve our business and services, provided your rights and interests do not override those interests.
Consent – where you have actively chosen to receive certain marketing communications or where consent is otherwise required.
You can withdraw your consent at any time where consent is the lawful basis we rely on.
Payments
Payments are processed securely by Stripe.
The Pink Pigeon Ltd does not store your full payment card details.
Stripe processes payment information in accordance with its own privacy practices.
Live Workshops and Recordings
Some live workshops or experiences may be recorded for training, quality assurance and programme development purposes.
Where a session is being recorded, participants will be informed.
Recordings are not automatically provided to participants as replays and will not be shared publicly without appropriate permission.
Because The Lay of the Land involves reflective discussion, you may choose to share personal information during a live experience. Please only share information you are comfortable discussing in a group environment.
We ask all participants to treat the contributions of others with care and respect.
Who We Share Your Information With
We may use trusted third-party service providers to help us operate our business and deliver our services.
These may include:
HighLevel for website, booking and customer management services
Stripe for payment processing
Zoom for live online workshops and meetings
Google services, including Google Workspace and Google Drive, for business administration and document storage
We may also share personal information where required by law or where reasonably necessary to protect our legal rights.
We do not sell your personal information.
International Data Transfers
Some of the technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
The UK GDPR contains specific requirements where personal information is transferred or made accessible to organisations outside the UK.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose it was collected.
The length of time we retain information may depend on:
The service you have purchased
Our ongoing relationship with you
Legal, tax and accounting requirements
The need to resolve queries or disputes
Our legitimate business record-keeping requirements
When personal information is no longer required, we will delete it or securely dispose of it where appropriate.
Marketing
We may send you information about relevant experiences, services, events or resources where you have consented to receive marketing or where we are otherwise permitted to contact you under applicable UK law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Unsubscribing from marketing will not stop essential service communications relating to a booking or purchase you have made.
Your Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent
Request the transfer of certain personal information where the right to data portability applies
These rights are not absolute and may depend on the circumstances and our lawful basis for processing your information.
If you'd like to exercise any of your rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences and help us understand how visitors use our pages.
Where required, we will ask for your consent before using non-essential cookies.
You can also manage cookies through your browser settings.
Further information may be provided in our Cookie Policy or cookie consent settings.
Complaints
If you have a concern about how we use your personal information, please contact us first so we have the opportunity to look into it.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
The Pink Pigeon Ltd
Email: [email protected]
Website: tinahall.uk